Privacy Policy

Pharmacy Weight Loss Rastrick | GPhC No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal information and handling it responsibly. This policy explains how Pharmacy Weight Loss Rastrick collects, uses, and safeguards your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Rastrick is a GPhC registered online pharmacy weight loss clinic (Registration No. 9012511) serving patients in Rastrick and across the UK. We act as the data controller for all personal information collected through our services.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, gender, and contact information including address, phone number, and email address.
• Health information: Medical history, current medications, weight, BMI, and other health data relevant to your weight loss treatment.
• Payment information: Billing details processed securely through our payment provider.
• Technical data: IP address, browser type, and website usage data collected automatically when you visit our site.

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatments and issue prescriptions where appropriate.
• To process and dispatch your medication (delivery within 1 working day once approved by our pharmacist).
• To communicate with you about your treatment, orders, and any clinical concerns.
• To fulfil our legal and regulatory obligations as a GPhC registered pharmacy.
• To improve our services and ensure patient safety.

Our lawful basis for processing your data includes the performance of a contract, legal obligation, and the provision of healthcare under Article 9 of the UK GDPR for special category health data.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

We use essential cookies required for the website to function, as well as optional analytics cookies to monitor site performance. You may adjust your cookie preferences through your browser settings at any time. Declining non-essential cookies will not affect your ability to use our services.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share information only in the following limited circumstances:

• Healthcare professionals: With prescribers, GPs, or other clinicians where required for your care or patient safety.
• Delivery partners: Limited information shared with courier services to fulfil your medication order.
• Payment processors: Secure third-party providers who process payments on our behalf.
• Regulatory bodies: Where we are legally required to share information with the GPhC, NHS, or other authorities.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and GPhC guidelines, or longer where required by law. Financial records are kept for six years. When data is no longer needed, it is securely deleted or anonymised.

7. Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures, including encryption and secure servers, to protect your information against unauthorised access, loss, or disclosure.

8. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, request corrections, ask for deletion in certain circumstances, and object to or restrict how we process your data. To exercise any of these rights, please contact us using the details below. We aim to respond to all data-related enquiries within 48 hours.

9. Contact Us

If you have any questions, concerns, or requests relating to your personal data, please contact us:

Pharmacy Weight Loss Rastrick
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We are committed to resolving any privacy concerns promptly and transparently.